Frequently Asked Questions

Shipping
Complimentary shipping for all NZ orders over $100. Please allow 48 business hours to process
your order and 1-3 Business Days to receive our order, unless it is a custom order as an agreed date
will be set for completion of your new frilly garment!


Returns
We have a 3 day return policy on all in stock garments that are made in small runs.
No returns on Made to Order and Custom garments. To be eligible for a return, your item
must be in the same condition that you received it.

Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at info@havilahlabel.com.

Additional Non-return Items:
Gift cards: This can however be made into online store credit for you to use.

Late or Missing Refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted. Next contact your bank. There is often some processing time before
a refund is posted. If you’ve done all of this and you still have not received your
refund yet, please contact us at info@havilahlabel.com.

Need to know more?
Please fill out a contact form below and we will get back to you as soon as possible.