Shipping & Returns Policy

NEW ZEALAND
Complimentary shipping for all NZ orders over $100. 
Please allow 48 business hours to process your order and 1-3 Business Days to receive our order, unless it is a custom order as an agreed date will be set for completion of your new frilly garment!
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Returns
We have a 3 day return policy on all in stock garments that are made in small runs. No returns on Made to Order and Custom garments. To be eligible for a return, your item must be in the same condition that you received it. 
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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@havilahlabel.com. 
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Additional non-returnable items:
Gift cards , this can however be made into online store credit for you to use.
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@havilahlabel.com.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.